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Samsung

Product launches

With each new iteration, our personal devices become more advanced. And like many consumer technology businesses, Samsung’s retail proposition had been left playing catch-up. Since joining forces in 2012, we’ve been helping the brand evolve their in-store experience for today’s tech-savvy shopper.


As the world’s leading smartphone manufacturer, Samsung is one of the most successful technology brands in the world. Yet until recently, the business had a problem engaging visitors in its retail stores – and was also struggling to meet customer service needs.

Collaborating closely with Samsung both in the UK and in Seoul, our team has overseen a significant brand repositioning. From big product launches and celebrity collaborations to the day-to-day retail experience, our work has drawn more shoppers to stores and shifted the brand perception into the premium lifestyle territory, whilst delivering increases in NPS and increased sales.

Samsung S8 shopfront
Queue outside of shop
London electronic billboard
Winners of mobile phones
Watch on podium
Stylus on podium
Canapés, orange juice and prosecco
Shazam
Shop window with Samsung x Shazam advert
Animated speaker